Umbrella Care Australia

Empowering Lives with Compassionate Care

Providing personalised disability support services that celebrate independence, dignity, and quality of life

Who We Are

Umbrella Care Australia Pty Ltd is a registered NDIS provider delivering practical, person-centred disability support for people of all ages and abilities. We support individuals at home, in the community, and in shared living environments, with a strong focus on safety, dignity, and everyday quality of life.

We operate alongside Umbrella Therapy Services, an established allied health provider, allowing our support work to be informed by clinical insight, evidence-based practice, and professional supervision. This means your support team isn’t working in isolation — they’re guided by therapeutic frameworks, behaviour support plans, and health-informed risk management.

Our team includes trained disability support workers, coordinators, and clinical oversight from allied health professionals. We work closely with families, support coordinators, support workers, and healthcare teams to ensure consistency across daily supports, behaviour support strategies, and skill development.

We are registered with the NDIS Quality and Safeguards Commission to provide personal supports, behaviour support, community participation, therapeutic supports, support coordination, and high-intensity daily personal activities including complex health supports such as enteral feeding, tracheostomy care, complex wound management, and medication support.

What We Do

Daily Personal & Community Support

We provide practical, respectful assistance with everyday activities so participants can live safely and with choice. This includes personal care, daily routines, household tasks, community access, transport support, and shared living assistance.

Behaviour Support

Our behaviour support services are delivered in line with NDIS Practice Standards, with a strong focus on reducing restrictive practices and building positive, proactive strategies. We work collaboratively with families, support workers, schools, and clinicians to support emotional regulation, safety, and quality of life.

High Intensity & Complex Supports

We are approved to provide high-intensity daily personal activities including complex bowel care, enteral feeding, tracheostomy management, urinary catheter care, ventilator support, complex wound management, and severe dysphagia support. All complex supports are delivered by appropriately trained staff under clinical governance frameworks.

Community Participation & Skill Development

We support participants to engage meaningfully in their communities — building independence, life skills, confidence, and social connection through structured and individualised participation supports.

How We Work

We start by listening.
Every participant’s support begins with understanding their goals, preferences, health needs, risks, and routines.

We build supports around real life.
Supports are designed to fit naturally into daily routines — not disrupt them.

We collaborate across disciplines.
Because we operate alongside Umbrella Therapy Services, we integrate therapy goals into daily supports wherever appropriate.

We manage risk ethically.
We follow NDIS safeguards for incident reporting, worker supervision, restrictive practices, and participant safety, particularly for people receiving personal support at home.

Why Families Trust Umbrella Care Australia

Families choose Umbrella Care Australia because we combine human connection with clinical responsibility.

We don’t just roster workers. We build support teams that understand the person behind the plan. Our services are guided by NDIS Practice Standards, incident management systems, complaints handling processes, and clinical governance aligned with allied health best practice.

We prioritise:

Safety and dignity in every interaction
Consistent workers who understand individual needs
Clear communication with families and coordinators
Evidence-informed behaviour support
Transparent service agreements
Continuous staff training and supervision

Support should never feel transactional. It should feel safe, respectful, and reliable — every day.

Let's Work Together

From personalised care to meaningful careers and partnerships, we’re here to support your journey. Contact us today to find out how we can help you or your family thrive.